Logo - VMD Decor

Faq

What’s your process look like?

FOR RENTALS & PREMADE FAUX FLOWERS: A minimum rental order of $100 is required or $300 if delivery and/or pickup is required. We may have different minimums on locations over 60KM from our location. To generate an estimated quote, click “Rentals” from the top navigation > click a category > add to quote then proceed to the checkout page. We will send you a confirmation within 1-3 business days along with a final quote & availability. To book, we require the following: 50% non-refundable retainer on orders over $100 (or full payment on orders less than $100), a signed rental agreement and your credit card on file. The remaining balance &/or the security deposit are due 30 days prior to your event.

FOR FULL DECOR & FLORAL SERVICE:

  • GETTING A QUOTE: During your first inquiry, we will provide you a general price list and a form to fill out for preliminary quote, which you should receive between 1-15 business days (via email). After receiving a quote and you feel comfortable booking an appointment to discuss further, you can book an appointment by sending us an email or via phone .

  • CONSULTATIONS & QUOTE REVISIONS: We offer up to 45-minutes free consultation via email, phone, video or in-person, or up to 2 quote revisions. An admin fee of $28/hour will be charged afterwards.

  • RESERVATION PROCESS: We require 25-50% non-refundable retainer (depending on the total amount), a signed rental agreement & credit card on file. The remaining balance & the security deposit are due 30 days prior to your event. If you book less than 30 days before your event, full payment + the security deposit (if applicable) will be collected at the time of reservation.

  • MINIMUM ORDER: Our minimum vary depending on the service you require and location. The standard minimum of our rental items is $100 or $699 if you require delivery & pick up services.


Sales Process:

How far in advance should we book with you?
Our bookings are based on a first-come, first-served basis so we recommend booking as soon as you can especially if your event date is in a peak season.

How long is a quote valid for?
All quotes are valid for 10 business days from the quote creation date and are subject to availability.

Do you have a warehouse where we can take a look at your collection?
Yes! You can book an appointment either by sending us an email or via phone.

Do you have a minimum for rentals and Full service decor?

Yes, we do have a minimum per order $100 for rentals and $699 for full service decor. 


Why do you have a minimum?
We have a minimum spend to cover the costs of administration (emailing/invoicing) and having to get the items in and out of storage for you to pick up. Having a minimum helps maintain the quality of our service, without taking on so many clients that we can’t adequately be of reasonable service to them.

Is your pricing based on price-per-piece basis?
Yes, all of our items are priced per piece, unless otherwise stated.

Do I need an appointment to see your items or discuss your services? Yes! Appointments are always necessary.

  • For decor viewing, you can call or email us to schedule an appointment.

  • For full service decor & floral: We will require you to fill out a form first before you can book an appointment. Please contact us at info@vmddecor.ca


May I come & see your decor items? Sure, you’re more than welcome to visit our showroom (booking an appointment is required).

Do you have more decor than what is shown on the collection page? Yes. We usually have more items in our showroom than what is shown on our website.

RENTALS

  • Do you have a minimum for the rentals? Yes. We have a minimum spend of $100 or if you require delivery and pickup services, we have a minimum spend of $699. We require full payment upfront on orders less than $300.

  • How long is the rental period? Our prices are based on a rental period of 1-3 days depending on the item and the date you’re renting. If you need to extend your rental, additional fees will apply.

  • May I pick up the rentals myself? Most of our rentals can be picked up as long as you have a suitable vehicle for pickup and a professional decor/production team to do the setup. However, some items such as sensitive items &/or items that require specialized capabilities or procedures may require our delivery/pickup services.

  • When can I pick up and return my rentals? Depending on your event but our usual pick up days are the following Monday, Wednesday & Friday and Saturday, and the usual return day is Monday. If your event is on a Monday, the return would be on a Thursday. If it’s a long weekend, Tuesday would be the return day. Some items may have different pick up times depending on availability.

  • Do you deliver, setup & pickup? Not a problem! We can deliver, set up or pick up for an additional cost (depending on availability). The cost depends on the date & time, type + amount of items, and the service location. We may require a minimum total order if the location is more than 25KM from our location.


WHAT TIME WILL MY RENTALS ARRIVE?

Delivery schedules are not completed until one business day prior to the delivery date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our warehouse at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.

HOW DO I GET IN TOUCH WITH YOU AFTER HOURS IF I HAVE AN EMERGENCY RELATED TO MY EVENT?

If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at (778) 919-1970 and leave a message . After you leave the message, our cell phones will ring and we can retrieve the message. We will get back to you as quickly as possible to resolve the problem.



DO I GET MY MONEY BACK IF I DO NOT USE THE EQUIPMENT?

Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

Is cleaning included in your rental prices? Cleaning is not included in our rental rate

We hand wash all of our items with extra care to preserve the integrity of each piece. Candles need to be removed from candle holders to avoid a cleaning charge. An additional cleaning fee charge of $20/hour will be assessed for non-compliance.

  • I lost / broke your item! What now? Accidents happen. The client is responsible for loss or damage of items and will pay for the cost of replacement or repair (including the travel fee/shipping fees required to replace the lost/damaged item).


PAYMENT

  • How is your payment process?

    • For rentals, we require 50% non-refundable retainer then the remaining balance(s) must be sent 30 days before the event.

    • For full decor & floral, we offer different payment plans varying between 20-50% monthly and all remaining balances must be paid 30 days before your event.

  • What type of payments do you accept? We accept cash, e-transfer and major credit cards such as Visa, MasterCard, Amex and Discover credit cards and Visa debit cards. We charge an extra 4% if paid via credit card due to processing fees.

  • Are there any extra fees I should be aware of? In general, we charge extra for: 5% GST / delivery, setup, pickup & teardown / security deposit for rentals (refundable if the items are returned on time and in the same condition) / cleaning fees / 4% processing fee for credit card payments / minimum surcharges.


CHANGES & CANCELLATIONS


  • What if I change my mind on items? Once an order is booked, reductions to orders are not allowed at any point. Substitutions of equal or greater value can be made up to 60 days prior to your event date except on certain items that we needed to purchase or outsource to secure for your event.

  • What is your cancellation policy? The 50% non-refundable retainer is non-refundable once a contract is signed. If you cancel your contract 60 days prior to your event, all payments collected will NOT be refunded.

  • Force Majeure. If your order is forced to be cancelled due to acts of God, fire, flood, war, epidemic, natural disasters, weather, terrorism, crime, revolution, riots, labour disputes, accidents, civil disorder, government acts or regulations, or any extraordinary event or circumstance beyond the control of one or both parties, a credit will be issued (minus admin fees & other services rendered).


IMPORTANT: Our policies and pricing are subject to change with or without prior NOTICE.

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